Technical Support

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With the self-service channel in financial service becoming more and more pervasive, the profit and brand reputation of financial institution are more dependent than ever on the technology solutions. As a leading provider of cash processing technology, GRGbanking is striving to offer our customers and partners a world-class support, responsive service as well as customized solutions for optimized operation.

 

GRGbanking has established the widest ATM service network in China and a number of service centers overseas. Our industry-leading technical supports are available 24 hours a day, 365 days a year and include:

 

Software-engineering service

With years of experience in software engineering services, our highly skilled professionals are ready to provide you a wide range of software service covers  multi-vendor terminal software, system security software, monitoring software, remote distribution and management software, and offer software engineering service includes software customization, function development, system integration and software upgrade & version management.

 

Customer support services

To help you to grow your business, our dedicated Customer support team focus on offering you world-class remote or on-site customer support solutions, which include hardware and software support, Technical consultancy, troubleshooting, first line / second line maintenance, preventive maintenance, random inspection, reporting analysis service and etc..

 

Spare parts service

We understand that even the smallest parts can bring your entire system to a halt. So we've built a spare parts service that provides you an optimum supply of spare parts.

 

Knowledge service

In order to keep you updated with the latest development in the industry and simplify your operations, our knowledge services cover a wide range of technical and managerial training, tailored training courses, practice-oriented seminars, document service, consultation, and online learning opportunities.