eSupport

In order to improve the work efficiency of GRG overseas support and to provide our overseas customer with a more professional technical support platform, GRGBanking has developed “eSupport Center” with a web based user interface, which integrates ticket management system, warehouse management system, training systems, project management platform and technical library. Each user can logon to eSupport center to get access to the appropriate subsystem interface. Through platform integration, ”eSupport Center” simplifies user operation, improve the user's experience for each subsystem.


Click here to log in: http://esupport.grgbanking.com 


af.jpg Technical Library


RGBanking offers a comprehensive "Technical Library" for all of its clients and employees, through which it is possible to get access to a vast pre-sales and post-sales technical materials. This library system covers the required technical materials for the complete ATMs and other related modules, which includes Technical Instructions, Maintenance Manual, Spare Parts List, Preventive Maintenance Instruction, TB (Technical Bulletin), and CKS (Comprehensive Knowledge Solution), etc. Moreover, through the "News" column in the homepage, you can easily get the newest information about the update or renewal of these technical materials. 



af.jpg  eTraining Center 


GRGBanking eTraining Center is the one-window solution to meet the training needs of our clients. eTraining Center is a easy to use and easy to access online training system, through which our clients can view the offered training courses and course structure, apply for different training courses, get access to video tutorials and other training materials after taking the course and track their certification records.



af.jpg  Project Management Platform 


Project Management Platform is a software project management system, which includes details of each project. The scope of project management covers the software projects throughout the development process, including tasks to be achieved, possible risks, required resources (people, hardware/software) , cost associated with workload, scheduling, etc. At the initial phase of a project, the project manager can register the project in the system and thereafter the technical development will start. The project manager will monitor and manage the entire project by following up the progress of the project and update the project status regularly. One project can be closed only after completing the targeted task.


af.jpg  Warehouse Management System (WMS) Introduction 


• The Warehouse Management System, in short referred to as "WMS", is a key part of the GRGHK spare parts management and primarily aims to control the movement and storage of spare parts within the GRGHK Guangzhou warehouse, overseas subsidiary and overseas offices’ warehouse. It can process the associated transactions, including spare parts stock in, stock out, shipment order and spare parts plan, also direct and optimize stock quantity based on real-time information. 


• Based on B/S system structure, WMS has the intuitive flow design and user-friendly graphic interface, which is easy to use and operate without much operating experience. With Chinese and English language interface to choose, and support for import and export of Excel or WPS form into system, user can view material data, submit spare parts plan, perform the stock in & out operation, query the stock quantity and export warehouse report. 


• WMS monitors the progress of spare parts through the warehouse. It involves the physical warehouse stock and dynamic in & out data, which can easily trace the spare parts flow direction, increasing the transparency, reliability and real-time performance of inventory management, making the warehouse business guided by the system process, and improve the efficiency in resource utilization.


af.jpg  Ticket Management System


Whenever you face any ATM technical problems, you can send an email to our technical support email address: tech_support@grgbanking.com . Your technical support request will be logged and a ticket will be generated against your request and will be saved in our Tickets management system. Our GTSC technical support team will give you a quick response and. After your technical problems are accepted, you can check the process in our Tickets management system and you will get the professional solutions from our GTSC technical support team. Moreover, you can get access to the vast archive of FAQ and technical documents in our System, which can help you to solve the technical problems quickly.