On August 23, the “New Generation Information Technology and ‘Belt and Road’ For International Cooperation Conference” organized by China Information Technology Industry Federation was successfully held in Chengdu. The event deeply promotes the cooperation between the countries along the Belt and Road. As a landmark project of the Belt and Road Initiative, the "Vietnam TPBank Digital Branch Transformation Project" built by GRGBanking was selected as the " 2019 Top 100 Cases of Electronic Information Industry ".
GRGBanking applies artificial intelligence, big data, Internet of Things and other frontier technologies to the digital branch transformation solution, which effectively accelerates the process of branch automation and digitization. TPBank has successfully accomplished rapid branch network expansion as well as attracted numerous new customers by constructing “Livebank” with GRGBanking Video Teller Machine. With round-the-clock remote teller service, the bank successfully achieved supreme integration of digital experience and humanistic service in the lightweight branch, consumer interactions were advanced by delivering real-time personalization and engagement.
GRGBanking started the TPBank “Livebank” project in 2016, successfully assisted the bank to achieve rapid growth by reducing cost, streamlining operation, and more essentially, remaining human touch. The VTM is able to provide 24-hour financial services while covers all the basic banking functions, which helps TPBank to be the first bank in Vietnam that realizes remote account opening and cardless transaction. Not only customer experience has been significantly enhanced, the branch efficiency has also been tremendously improved. Due to the great success, TPBank is confident in the innovative business model. A five-year new contract was signed with GRGBanking in 2018 to continuously expand the digital transformation scale.
With strong competitiveness in the construction of global digital branches, the products and services of GRGBanking have entered more than 80 countries and regions in the world. So far, the company has provided competitive comprehensive solution for Singapore, Thailand, Kazakhstan, Pakistan, Turkey, Russia and Africa, etc. The innovative technologies, high-quality products and localized services have won numerous appreciations.