Standard Chartered Bank (Hong Kong) Digital Teller (Video Teller Machine) Project was awarded the Best Branch Automation Project 2015 in the ninth Asian Banker Technology Implementation Awards Program. The awards ceremony was held in Hong Kong, in conjunction with the Asian Banker Summit 2015.
The bank deployed innovative Video Teller Machines (VTM) with its solution providers GRGBanking and AVAYA. Three units of VTM have been installed in its flagship Wealth Management Center in Central Hong Kong since June 2014, as part of the bank’s intelligent solutions to reinvent branch experience. The Digital Teller Project provides counter services to customers with remote teller assistance through video conference which enables teller centralization. Over 70% of the counter transaction types could be covered by the Digital Teller, the bank has greater plan to utilize Digital Teller to reduce physical size of branch and thus cut down rental cost.
Mr. Ding, VP of GRGBanking R&D Institute introduced, the Digital Teller was also known as Video Teller Machine (VTM), which was developed and manufactured by GRGBanking with abundant case references within the top banks in China. After Commerzbank in Germany and Kuveyt Turk Bank in Turkey, Standard Chartered Bank project represented another successful VTM case of GRGBanking in the international market.
The Digital Tellers offer multi-approach to authenticate customer identity, including both bank card and ID card, allowing customers to do their banking transactions even without bringing their bank cards. Just a tap on the screen to initiate video conference, the transaction procedure will be handled by the teller, simulating the traditional in-branch counter experience. Such brand-new business module has effectively reduced queueing time, form filling and approving time, and therefore enhanced transaction efficiency and customer satisfaction. According to the bank’s survey, customers rated 8.8 (out of 10) for these Digital Tellers, with high scores on processing speed and convenience.
About The Asian Banker
The Asian Banker is the region’s most authoritative provider of strategic business intelligence to the financial services community. The Singapore-based company has offices in Singapore, Malaysia, Hong Kong, Beijing and Dubai as well as representatives in London, New York and San Francisco. It has a business model that revolves around three core business lines: publications, research services and forums. The company’s website is www.theasianbanker.com
About Standard Chartered Bank (Hong Kong)
Standard Chartered is a leading international banking group. It has operated for over 150 years in some of the world's most dynamic markets. The history of Standard Chartered in Hong Kong dates as far back as 1859, and is one of the Hong Kong SAR's three note-issuing banks today. Having incorporated its local business on 1 July 2004, it now operates as a licensed bank under the name of Standard Chartered Bank (Hong Kong) Limited, a wholly-owned subsidiary of Standard Chartered PLC.
GRGBanking is a leading provider of currency recognition and cash processing solutions in the global market with great potential and rapid development. GRG specializes in the development/ manufacturing of Automatic Teller Machine (ATM) for financial institutions and retailers, Automatic Fare Collection (AFC) devices for railway or underground systems, as well as other currency recognition and cash processing equipment, modules and systems for over 20 years. Besides, GRG’s various Multi-Channel Software Solutions and Services cover the needs of the financial industry, retail, transportation, payment, self-service, cash automation, cash management outsourcing and managed services, customized for different customers around the world.
News Media Contact: Benny Huang